# Move With A Pro – Terms of Service

## 1. Introduction
These terms of service (the “Terms”) govern your access and use of Move With A Pro’s website (the “Website”), as well as the moving services provided by Move With A Pro, a Texas-based household moving company. By using the Website or engaging our services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Website or our services.

## 2. Services
Move With A Pro specializes in household moving services within and from the state of Texas. Our services include, but are not limited to:
– Local moves within Texas
– Long-distance moves from Texas to other states
– Packing and unpacking services
– Furniture disassembly and reassembly
– Loading and unloading of moving trucks
– Temporary storage solutions

We reserve the right to refuse service to any customer for any reason, in compliance with all applicable federal and Texas state laws.

## 3. Pricing and Payment
3.1. Pricing: All prices for our services are quoted on a case-by-case basis, taking into account factors such as distance, volume of items, special handling requirements, and seasonality. We provide free in-home estimates for accurate pricing.

3.2. Binding vs. Non-Binding Estimates: We offer both binding and non-binding estimates. A binding estimate guarantees the price of your move, while a non-binding estimate is our best assessment of the cost based on the information provided, but the final price may vary.

3.3. Payment: A deposit of 30% of the estimated cost is required to secure your moving date. The remaining balance is due upon completion of the move. For long-distance moves, full payment is required before unloading at the destination.

3.4. Payment Methods: We accept cash, checks, and major credit cards (Visa and MasterCard only).

3.5. Additional Charges: Any unforeseen circumstances or customer-requested changes that result in additional time or resources may incur extra charges, which will be clearly communicated and agreed upon before proceeding.

## 4. Cancellations and Refunds
4.1. Cancellation Policy:
– Cancellations made 7 or more days before the scheduled move date: Full refund of deposit
– Cancellations made 3-6 days before the scheduled move date: 50% refund of deposit
– Cancellations made less than 3 days before the scheduled move date: No refund of deposit

4.2. Rescheduling: One free rescheduling is permitted if requested at least 3 days before the original move date. Subsequent rescheduling or rescheduling with less notice may incur a fee of $50.

4.3. Refunds: Refunds for services not performed to the customer’s satisfaction will be considered on a case-by-case basis. Claims must be submitted in writing within 7 days of the move completion.

## 5. Liability and Insurance
5.1. Basic Liability: Move With A Pro provides basic liability coverage of $0.60 per pound per article, as required by Texas state law for licensed movers.

5.2. Full Value Protection: We offer Full Value Protection for an additional fee, which provides comprehensive coverage for your belongings.

5.3. High-Value Items: Items valued at $100 per pound or more must be specifically declared and listed on the High-Value Inventory Form provided by Move With A Pro.

5.4. Customer Responsibilities: Customers are responsible for properly packing all non-furniture items unless packing services have been purchased. Move With A Pro is not liable for damage to improperly packed items.

5.5. Prohibited Items: We do not transport hazardous materials, perishables, or illegal items. A full list of prohibited items will be provided upon booking.

## 6. Service Execution
6.1. Packing: If packing services are purchased, we use industry-standard materials and techniques to ensure the safety of your belongings.

6.2. Loading and Unloading: Our trained professionals will load and unload your items with care, using appropriate equipment and techniques.

6.3. Transportation: All items will be transported in clean, well-maintained vehicles suitable for household goods moving.

6.4. Delivery Window: For long-distance moves, we provide a delivery window rather than a specific date. We will keep you informed of the expected delivery date as it approaches.

## 7. Customer Responsibilities
7.1. Accurate Information: Customers must provide accurate information about the items to be moved and any access issues at both origin and destination.

7.2. Presence: The customer or their authorized representative must be present at the time of pickup and delivery.

7.3. Valuable Items: Customers should transport small valuables (jewelry, important documents, etc.) themselves.

## 8. Complaints and Dispute Resolution
8.1. Complaint Process: Any complaints should be directed to our customer service team at info@movewithapro.com or (945) 269-3838.

8.2. Dispute Resolution: We strive to resolve all disputes amicably. If a resolution cannot be reached, disputes will be subject to mediation in accordance with Texas state law.

## 9. Changes to the Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our Website. Your continued use of our services following any changes indicates your acceptance of the new Terms.

## 10. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Texas, without giving effect to any principles of conflicts of law.

## 11. Contact Us
If you have any questions about these Terms or our services, please contact us:

Move With A Pro
2202 113th Street, Grand Prairie, TX 75050
Phone: (945) 269-3838
Email: info@movewithapro.com
Website: www.movewithapro.com